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This is the first east coast call centre to achieve the designation. The award differentiates the Moncton site as one of the best contact center operations to work for in North America. Re-enforce and build on their position as an employer of choice Attract the best, right-fit candidates Motivate employees Improve performance Develop more effective communications between management and staff.
Various product and services Power Play, Impromptu software applications and Microsoft products are utilized in the centre. CSC workstations are large and arranged in double sided, angled rows. Team Manager workstations are at the end of the row. Lots of rounded edges give an organic feel to the office. Workstation partitions are low — 1.
Each workstation is equipped with a state-of-the-art computer and telephone with headset. Computer keyboard height is adjustable for people that prefer to stand or have other special requirements.
Ergonomic chairs, gel mouse pads and wrist supports are provided to help alleviate physical stress and repetitive strain injuries. Each representative has access to a lockable file cabinet on wheels.
CSCs are allowed to decorate and personalize their workstations to help add a personal touch to the office landscape. The Moncton Customer Care Centre has continually grown its operations over the past two years and is not planning to outsource.
Decisions to grow the centre were based largely on salary considerations, location, infrastructure and volume of calls. Balancing work with the pressures of everyday life is always a challenge. Employees have both flexible scheduling and shift bids that are based on seniority.
Flex shifts are governed by business needs with premiums paid for off-hour shifts. A CSC needs to provide two weeks notice to change a shift. However, shifts can be adjusted with less notice for personal requirements. Schedules are rotated every three months. CSCs can work 10 hours for four days and have three days off. The scheduling team tries to accommodate two consecutive days off. There is an option for employees to call in and take that day off as vacation.
Employees also have two "floater days" per year. These are great perks for CSCs if they have an unforeseen emergency. Employees also have a five-minute grace period for being late. CSCs have the ability to switch shifts with each other provided they have equal or higher qualifications and have notified their Team Manager and the scheduling department. Premiums are provided for working evening shifts. The Moncton Centre allows Managers to work from home when necessary and is very flexible in modifying schedules to accommodate people who are going to school.
The Centre offers part-time hours to CSCs who return to school so they can keep their seniority and receive pro-rated benefits. A registered nurse is available to provide company financed vaccinations.
The entire network of Rogers Customer Care Centres follows a prescribed Storm Policy to determine if and when to close a centre due to inclement weather or an emergency situation. For instance, the Centre will pay for hotel rooms and taxi-cabs for employees who are not comfortable driving in a snow storm.
Michael Garron Hospital and Toronto East Health Network, formerly Toronto East General Hospital, said the outage is affecting some hospital communications, including patient appointment reminders. The hospital remains open the main phone lines are operating as normal, the hospital tweeted Friday, adding in-person appointments will proceed as planned.
Toronto fire is urging people calling not to hang up if the call fails, but instead to try calling back from another carrier or landline if possible. Currently, travellers arriving in Canada must submit mandatory traveller information into ArriveCAN either through the app or the website within 72 hours prior to arrival. Toronto South Court on 70 Centre Avenue told the Star its services have been affected by the Rogers outage and believe many other court buildings have been impacted as well.
Here are a few ways you can access free Wi-Fi in Toronto, and other things you can do to stay connected. Bike Share Toronto says the Rogers network outage is affecting its own system, making its stations and bikes inaccessible at this time. Toronto Pearson is seeing minor impacts from the Rogers outage, including possible delays with fuel operations.
Passengers at Pearson can connect to the Wi-Fi if they are without cell or internet service, Gass said. The telecom company continues to apologize to customers, with no clear indication about when the outage will be resolved. Rogers customers in Toronto are trying to find ways to deal with the challenges of not having cellphone or internet service.
Doughty, who works for real estate software company BrokerBay, said he had to explain to U. It asks potential donors to call DONATE to book blood and plasma appointments, and apologized for the inconvenience.
Teams are reportedly being instructed to use the hard lines at their draft tables. Hamilton police is asking residents not to test their Rogers cellphone connections by calling emergency responders. The police service said it is aware Rogers technical issues may mean residents have trouble connecting. In the event of an emergency please use a landline or utilize other service providers until Rogers rectifies the issue. Fido Solutions Inc. Friday, according to Downdetector.
Fido is a Canadian cellphone provider owned by Rogers Communications Canada. Last year, Rogers suffered a massive wireless outage caused by a software update that left customers without service. At about a. Anyone can read Conversations, but to contribute, you should be registered Torstar account holder. Learn more about Likewize.
Please note that a Processing Fee is also required when your Service Request is approved. To see your specific Processing Fee, go to My Plan.
Fulfillment options include repair and replacement. Our Service Request process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our Service Request page or call A Service Request must be filed within 60 days of the incident or failure.
Once you file a Service Request, you have 60 days to complete the process. This includes paying any applicable Processing Fee and providing any information or documentation requested. If you are experiencing issues uploading your service request statutory declaration or other requested documents, you can email documents likewize. Requested documentation sent by mail or email may be delayed.
Your replaced or repaired device is still protected as long as you are enrolled in the Premium Device Protection plan. Your repaired device is still protected as long as you are enrolled in the Device Protection Lite plan. In addition, replacements and repaired equipment come with a month warranty. In the event that the repaired device or your replacement device fails to function due to any defects in parts or workmanship during this 12 month warranty period, we will repair or replace it at no cost to you.
Such service will not be charged against your annual service limit under the Device Protection Plan Contract. If you experience any problems with your replaced or repaired device, call Likewize Customer Care at Will I get the same device for an approved Service Request when I choose to replace my device?
Our enrollment process is quick and painless. Simply sign up when you buy your new device and your protection will start immediately. Enrollment is available for 45 days after you purchase your device, so be sure to act quickly! Protection will begin immediately. Please note that your device must be fully operational and undamaged at the time of program enrollment in order to enroll. Am I required to pay a Processing Fee before I get my device repaired or replaced?
You are required to pay a Processing Fee for each approved Service Request. For your exact Processing Fee, go to My Plan and log in. Remember, prepaid credit cards cannot be used to pay your Processing Fee. You may cancel your enrollment at any time by contacting Rogers or calling Likewize Care at In Manitoba and Saskatchewan, please see your policy in the Resources section for more information on cancellation.
You can check your Monthly Service Fee and Processing Fees, review your plan documents, start a Service Request, and track it from start to finish. Simply go to My Plan and sign in. Your location, device model, type of damage, and repair or replacement part availability can influence your choices of replacement vs. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.
When you complete your Service Request you will be presented with repair partners in your area. Once you select a repair partner you can visit any of their locations with a valid Service Request and have your repair completed. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. It will be repaired and returned to you within business days. If your phone is unrepairable we will send you a replacement. Please note that if the device is unrepairable and you choose to have it replaced, you will be required to pay the difference between the Repair Processing Fee and Replacement Processing Fee before we can order a replacement for you.
All repair work is guaranteed for 12 months by our partners. Simply return to the store, or go online to file your repair warranty Service Request. To see your specific Processing Fee, go to your Cost Overview above. IMEI-based protection means that only the device with the IMEI enrolled at the time of activation and which we have on file is protected. If you change or upgrade your device, you must re-enroll in device protection.
This includes paying any applicable Processing Fee, providing any information or documentation requested and providing your device for repair.
What do I do if I have issues uploading my documentation to My Plan? If you are experiencing issues uploading your service request statutory declaration or other requested documents, you can email them to documents likewize. Requested documentation sent by mail or email may delay the processing of your service request. Your replaced or repaired device is still protected as long as you are enrolled in a Premium Device Protection plan.
Premium Device Protection for Android Replacements and repaired devices come with a month warranty. Such service will not be charged against your annual service limit. Premium Device Protection for Apple featuring AppleCare Services Your warranty continues on your replacement or repaired device for as long as you are enrolled in the plan. If you exit the plan, new replacement devices come with a month warranty and Apple certified pre-owned devices come with a day warranty.
If you experience any problems with your replaced or repaired device, all to speak directly to an AppleCare Advisor. Enrollment is available for 60 days after you purchase your device, so be sure to act quickly!
You are required to pay a non-refundable Processing Fee for each approved Service Request. You may cancel your enrollment at any time by contacting Rogers.
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